Frequently Asked Questions from Healthcare Professionals

Why do I have to test the Qpoint EQA solution every month?

For good quality assurance it is essential to continuously monitor how well your device is performing. By testing the EQA sample every month, any problems can be identified and action taken swiftly. This reduces the length of time that you may be obtaining unreliable results.

Why do I keep getting error messages when I try to analyse the EQA sample?

The most likely reason for error messages when analysing the Qpoint EQA sample for HbA1c is that it has not been stored in the fridge following receipt or it has not been analysed within 5 days as instructed. Always analyse the EQA sample as soon as possible and always within 5 days.

Can I avoid getting an "amber" score for missing a deadline?

One of the advantages of the Qpoint EQAS is that samples are sent out every month. We understand that it is not always possible to analyse the EQA sample and return the result before the deadline every month. The amber result received will indicate that you have not been able to validate the performance of your meter that month. It is not something to be taken as a personal failure but look out for the sample the following month and return your next result before the deadline.

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